Internal Services
Sector characteristics
Project- and service-oriented work – some large, phased projects, some short-term projects, some continuous service work
Concerned with the reallocation of cost rather than revenue
Often multi-company
Need to forecast and monitor staff utilization
Sector challenges
Staff planning, over staffing
Low staff utilization
Incorrect cost allocation
Incorrect inter-company cross charges and billing
systems@work Benefits
Enables appropriate cost allocation
Can handle multiple project types
Enables inter-company invoicing as required
Enables analysis by customer, grade, role, project, location, etc.
Can manage staff availability and planning
Integrates with Microsoft Project
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