Internal Services
Sector characteristics
- Project- and service-oriented work – some large, phased projects, some short-term projects, some continuous service work
- Concerned with the reallocation of cost rather than revenue
- Often multi-company
- Need to forecast and monitor staff utilization
Sector challenges
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Staff planning, over staffing
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Low staff utilization
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Incorrect cost allocation
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Incorrect inter-company cross charges and billing
systems@work Benefits
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Enables appropriate cost allocation
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Can handle multiple project types
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Enables inter-company invoicing as required
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Enables analysis by customer, grade, role, project, location, etc.
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Can manage staff availability and planning
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Integrates with Microsoft Project
